At pisoperya, we take the privacy of every Filipino member seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you have over your own information. Please read this page carefully before registering or using any part of our platform.
A clear breakdown of the personal data we gather and the reasons behind each type of collection.
When you create an account on pisoperya, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and the username and password you choose. We use this information to set up and manage your account, verify that you meet the minimum age requirement of 21 years, and ensure that each member holds only one account on the platform. Your date of birth is a required field because we are legally obligated to prevent underage access to gaming services in the Philippines. We may also ask for a government-issued ID at a later stage as part of our identity verification process. All registration data is stored securely and is never shared with third parties for marketing or advertising purposes. Keeping your registration details accurate and up to date is your responsibility as a member.
Every deposit, withdrawal, and in-platform transaction you make on pisoperya generates a record that we retain for operational and compliance purposes. We collect details such as the transaction amount, date and time, payment method used, and the reference numbers provided by your payment provider such as GCash or Maya. We do not store your full payment credentials — sensitive payment data is handled directly by the respective payment service providers under their own security standards. Transaction records allow us to resolve disputes, process withdrawal requests accurately, and comply with financial reporting obligations applicable in the Philippines. We may also use aggregated, anonymised transaction data to improve our platform services and detect unusual activity. Your transaction history is accessible to you at any time through your account dashboard. We retain financial records for the period required by applicable Philippine regulations.
When you access pisoperya through a browser or mobile device, we automatically collect certain technical information about your session. This includes your IP address, device type, operating system, browser version, screen resolution, and the pages or game sections you visit within the platform. We use this data to optimise the mobile experience for Filipino users, diagnose technical issues, and ensure that the platform performs reliably across different devices and network conditions. Usage data also helps us understand which games and features are most popular so we can continue improving the platform. We do not use device data to build individual advertising profiles or sell it to third-party advertisers. Session data is retained for a limited period and is then anonymised or deleted in line with our data retention schedule. If you access pisoperya from multiple devices, each session is logged separately for security monitoring purposes.
If you contact our support team through any available channel, we retain a record of that communication including the content of your message, the date and time it was sent, and any resolution steps taken. These records help us provide consistent and accurate support, track recurring issues, and improve our response processes over time. Communication data is only accessible to authorised pisoperya staff who need it to handle your query or review your account. We do not use support communications for marketing purposes without your explicit consent. If you opt in to receive promotional updates or platform announcements, we will send these to the contact details on your account — you can withdraw this consent at any time by updating your notification preferences. All communication records are stored securely and are subject to the same data protection standards as your other personal information. We will never share the content of your support interactions with unrelated third parties.
pisoperya is a platform intended exclusively for users physically located in the Philippines, and we collect location-related data to verify that members are accessing the platform from within the country. This may include your IP-based geolocation, which is checked automatically when you log in or place a bet. We do not collect precise GPS coordinates from your device unless you explicitly grant that permission through your browser or mobile operating system. Location data is used solely for eligibility verification and fraud prevention — it is not used to track your physical movements or shared with location data brokers. If our systems detect that an account is being accessed from outside the Philippines, we may temporarily restrict access pending a review. Members who use VPN services to mask their location may have their accounts suspended in line with our platform rules. Location checks are a standard part of responsible and compliant gaming operations in the Philippines.
At certain points — such as when you request a withdrawal above a set threshold or when our compliance team flags an account for review — we may ask you to submit a copy of a valid government-issued ID. Acceptable documents include a Philippine passport, driver's licence, SSS card, UMID, or similar nationally recognised identification. These documents are used strictly for identity verification and anti-money laundering compliance, and are handled with the highest level of care within our secure document management system. Submitted ID documents are not shared with third parties except where required by law or by the relevant regulatory authority in the Philippines. Once verification is complete, documents are retained only for the period required by applicable regulations and are then securely deleted. You will be notified if your documents are requested and given clear instructions on how to submit them safely. Failure to complete verification when requested may result in a temporary hold on withdrawal processing.
As a registered member in the Philippines, you have clear rights regarding the personal information pisoperya holds about you.
You have the right to request a copy of the personal information that pisoperya holds about you at any time. To make an access request, contact our support team using the details provided on this platform and we will respond within a reasonable timeframe. We will provide your data in a clear, readable format and explain how it is being used. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for repeated or excessive requests. We may need to verify your identity before releasing any personal data to ensure it is not disclosed to an unauthorised party. Your access request will be handled in accordance with the Data Privacy Act of 2012 and other applicable Philippine regulations. If any of the information we hold about you is inaccurate, you also have the right to request a correction.
If you wish to close your pisoperya account and have your personal data deleted, you may submit a request to our support team at any time. We will process account closure requests promptly and remove your personal data from our active systems, subject to any legal obligations that require us to retain certain records for a defined period. Financial transaction records, for example, may need to be retained for a number of years to comply with anti-money laundering regulations in the Philippines. Once the mandatory retention period has passed, all remaining data associated with your account will be permanently deleted. Please note that once your account is closed and data is erased, this action cannot be reversed and you will need to register a new account if you wish to use the platform again in the future. We will confirm the completion of your erasure request in writing. Any pending withdrawals must be processed before an account closure request can be finalised.
Where pisoperya processes your personal data based on your consent — such as sending you promotional communications or platform updates — you have the right to withdraw that consent at any time. You can update your communication preferences directly within your account settings or by contacting our support team. Withdrawing consent for marketing communications will not affect the processing of data that is necessary for the operation of your account or for legal compliance purposes. If you object to any other form of data processing, please contact us with the details of your objection and we will review it in accordance with applicable data protection law. We will respond to all objection requests within a reasonable timeframe and explain the outcome clearly. Your continued use of the platform after withdrawing marketing consent will not be affected in any way. pisoperya is committed to respecting your data rights as a member in the Philippines.
We do not sell your data. Here is a transparent summary of the limited circumstances where data may be shared.
Our FAQ section covers the most common privacy questions from Filipino members. If you are ready to get started, creating a free account takes just a few minutes.